Lost or Stolen Card

To Report a Lost or Stolen MasterCard Debit Card

Option 1

  • Log into our Mobile App, go to Manage Cards.
  • You can choose "Suspend" which disables your card immediately and temporarily. If / when your card is found, you can unsuspend it also through the app but keep in mind that it will take until the next day to be reactivated.
  • You can choose to report your card "Lost or Stolen" which will immediately and permanently disable it. The card cannot be reactivated. A new card is not automatically reissued. You will need to contact us to get a new card which we can do instantly in our office.

Option 2

  • Log into Online Banking, click the tab for Options then ATM/Debit Card.
  • Here you can report your card "Lost/Stolen". This immediately and permanently cancels your card. The card cannot be reactivated. You will need to contact us to get a new card issued.

Option 3

  • Call us during business hours: 715-246-6901 or 800-514-3412, or after business hours: 888-297-3416. Please note that the after-hours call will permanently disable your card and you will need to contact us to get a new card issued.
 
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